I have my 2010 Toyota Highlander back!!!
At 2:30pm this afternoon, Jesse, a very pleasant, polite, and respectful man at the body shop, called to tell me that my car was all done being fixed. At that time, I was getting in my rental car, leaving home to do several different errands, some ministry work, and about 75 miles of driving. I told Jesse that I would do my best to be at the auto body shop before it closed at 5:30pm today. He offered that, if I was going to be a little late, I could call him, and he would wait for me after the shop’s normal business hours.
At 5:27pm, 3 minutes before it closed, I arrived at my local CARSTAR body shop. I was shown a 3 or 4 page receipt, detailing a few hundred things that they had inspected, fixed, or replaced on my 2010 Highlander. It turns out that the repair delay of the past week or so was caused by a lot more than just waiting to receive and replace the two round rear-bumper reflectors that I mentioned about a week ago. For example, among many other things they worked on, after a couple of days, my Highlander’s battery went dead, and they couldn’t get it to accept a battery charge, so they replaced it with a brand new battery. They also had to replace some air conditioning parts that leaked after they had been removed to be able to reach, replace, and re-weld a U-shaped “crumple zone” part of the frame, underneath my vehicle.
The bottom line is that my Highlander’s whole back end looks brand new! They managed to perfectly match the new bumper’s paint color to the existing 10-year old paint on the rest of the vehicle!
In fact, the whole SUV looks new, because they washed, waxed, and carefully detailed its whole exterior, plus, as you can see in the photo below, they appear to have blackened all of the black parts, polished all of the paint and chrome parts, and somehow removed the rust and corrosion from all 4 wheels, leaving them all silver and shiny. They even cleaned all of the windows, inside and out, making them nearly invisible.
I’m extremely happy with the work that CARSTAR did! I feel like I brought them a 10-year-old car, but they gave me back a brand new car.
I was handed an envelope, containing the printed work receipt for the $4,500+ of repair work (paid for by the other driver’s insurance company), along with my Highlander’s key fob — and I was on my way!
The first thing I noticed was that my wonderful Highlander is noticeably bigger, heavier, and has a lot smoother ride, than the rental Jeep that I’d been driving since before Christmas.
However, it’s going to take me a few days to get reacquainted with all of its various buttons and controls. For example, on the way home, I had to pull over to the side of the road, where it took me 3 or 4 minutes to remember how to turn on its front windshield wipers, because it was raining.
I can live with that!
(My camera’s flash made the two red reflectors reflect differently.)
To see what my Highlander looked like right after it was rear-ended, see my earlier post.
It looks like they even used a treatment to make the headlight and tail light lenses clear, and cleaned the whole front grille, including each of its little rectangles!
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