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My regular readers know that, for the past ten weeks, my 19-year-old Taylor 12-string guitar has been “in the shop” — at the Taylor Factory Repair Center, in El Cajon, California.
Since then, I’ve gotten several calls from both Eric and Cora, two very pleasant customer service workers in the repair center, to discuss my guitar’s progress through its needed neck repair — and a few cosmetic repairs that I had also asked the repair techs to do.
Well, a couple of weeks ago, Cora called me, again, to say that my guitar was all fixed, and ready to send back to me.
I told her that I’d feel a lot better if they’d hold onto it for awhile longer — to make sure that its repaired neck didn’t go back out of adjustment again.
After all, it took a lot of time, trouble, and expense to ship it out to them from The Sunshine State — a task that I’d rather not have to repeat in the near future.
Last Thursday, I got a call from Glen Wolff, Taylor’s Customer Service Manager. He told me that he and the technicians had been checking my guitar for the past two weeks, and it was still perfectly adjusted. He was confident that the neck reset that they had done (covered under my warrantee) had permanently solved its truss rod problem. And he assured me that if it goes out of adjustment by itself again, Taylor will pay the shipping costs to fix it again.
This afternoon, I got a call from the owner of the music store that I had originally taken my guitar to — the one that shipped my guitar to El Cajon.
My guitar is back in town!
In fact, it arrived late this morning, but he didn’t call to tell me me right away, because he had wanted to do something first:
He repaired the shattered wood inside my guitar case!
I asked him how he had done it, because it had looked like a big mess of shattered wood to me. He told me, “It’s pretty easy when you have the right tools.” He had used four special clamps to carefully pull it all back together, and then some glue and other materials to complete the repair.
It’s too late in the day for me to go get it today — with traffic, the one-hour trip there would probably take about 2 hours, and the trip back home would probably take more than 2-1/2 hours.
He assured me that I can go get it tomorrow. He won’t be there, but I could get it from his wife.
But I want to talk to him some more, and to shake his hand for being such a great guy through this whole process.
So I’m going to go there on Friday morning, as soon as rush-hour traffic ends!
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