Verizon Support Hits New Low
August 19th, 2009 by ComputerBob
As a long-time Verizon customer, I can confirm that almost every time I’ve ever dealt with that company, it has been a huge nightmare for me.
Countless times, I’ve gotten lost in its labyrinthian voice-response call system. Countless other times, I’ve successfully maneuvered my way through that electronic rats’ maze, only to have the system hang up on me while automatically transferring my call to the right department.
Many, many times, I’ve spent up to 40 minutes on hold, listening to the exact same song over and over, before even being allowed to speak to a human being.
Several different times, they’ve transferred me from customer service to billing to tech support, and then back to customer service, as each department desperately tried to pass on the responsibility to solve whatever problem I was having with their service. One time, Verizon’s customer service department transferred me all the way to a tech support departement in India — who then transferred me back to a billing department in the U.S. With my call going halfway around the world and then coming all the way back, the billing person’s voice sounded like a mosquito buzzing in my ear.
And countless times, I’ve had to call back and go through the whole song and dance all over again, after a Verizon employee put me on hold for several minutes “to research the problem” and then “accidently” hung up on me.
Accidently hung up on me? They’re the phone company — shouldn’t it be a job requirement for them to know how to use a phone?
To add insult to injury, after spending up to 90 minutes “solving” a problem with Verizon, many times, I’ve had to call back a month later and do it all again after I saw the exact same problem on my new Verizon bill that they had promised me they had fixed the previous month.
Yeah, I’ve had a lot of really bad experiences with Verizon. But at least I’ve never been beat up by a Verizon repairman.
At least not yet.
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Tags:
Consumer Info, Dubious, Tech Support